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HP Insight Diagnostics Online Edition

HP Insight Diagnostics Online Edition

HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

In addition to robust management tools, service tools can be invaluable in quickly resolving system problems. To streamline the service process and resolve problems quickly, it is necessary to have the right information available at the time that a service call is placed.

Insight Diagnostics provides higher system availability through the following features:

§              Online installation and operation — There is no requirement to take the system offline or restart the system to use Insight Diagnostics.

§              Comprehensive configuration capture under a single tool — Insight Diagnostics gathers detailed hardware and operating system configuration information under a single tool.

§              Automatic configuration audit trail — Insight Diagnostics automatically maintains a configuration history for the system. By storing multiple configuration snapshots and highlighting changes and differences, the utility can provide a detailed record of the system history.

§              IML — Insight Diagnostics can manage the system IML on supported systems.

§              Remote capability — Insight Diagnostics allows remote access to a server through a browser interface.

This combination of features simplifies the service process and minimizes downtime experienced by a system.

Typical uses of the Insight Diagnostics utility are:

§              Document system configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance

§              Compare historical configurations on the same system

§              Save configuration information for in-depth troubleshooting

Insight Diagnostics Online Edition should be used as one step in a series of standard troubleshooting procedures. When a server problem, perform these actions:

§              Ensure that all firmware is up to date

§              Check the server health and status LEDs

§              Use Survey to verify the hardware configuration

§              Use the IML to look for system errors

§              Use the offline diagnostic tests to help validate the hardware

HP Insight Diagnostics Online Edition runs in an online mode. In other words, the operating system is running and the server is in production. In the online mode, software information from the server is available to diagnostics.

Survey feature

The Insight Diagnostics Online Edition Survey feature captures system hardware and software configuration data as sessions. A session is defined as an organized group of data describing the configured state of the system at a specific point in time. The Survey functionality maintains up to 10 distinct sessions.

The original configuration session is stored in surveybase.xml, which is created the first time Insight Diagnostics is run. If this file gets deleted, a new one is created the next time a session capture is started. User options are provided to schedule session captures. Individual sessions can also be captured through the command line and saved to user-specified file names.

Each time Insight Diagnostics is run, a survey file is saved on the hard drive and will remain until the user manually deletes the file. The survey sessions are stored as .xml files. The file name will contain the word, survey, and will have the date and time appended to the name.

The Survey history files and history comparison features are available only with the online mode.

IML

The IML contains system errors discovered during POST and by the System Management driver during normal operations. IML records are dated and have severity levels and error counts that can be used to help isolate a problem.

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HP Insight Diagnostics Offline (SmartStart) Edition

HP Insight Diagnostics Offline (SmartStart) Edition

The Insight Diagnostics Offline (SmartStart) Edition is a service tool that delivers enhanced serviceability for ProLiant servers and increases overall availability. It provides main features that allow you to troubleshoot and isolate hardware issues.

The first feature, Survey, gathers a comprehensive view of the server hardware that allows you to check for proper configuration and see other information such as firmware revision levels. The second feature provides a set of tests that allow you to test the whole server or individual components. The third feature is test logs that contain detailed error information and repair actions to assist the troubleshooting process.

The Integrated Management Log provides access to error records recorded by the system firmware and software that help to further isolate problems.

HP Insight Diagnostics Offline Edition should be used as one step in a series of standard troubleshooting procedures. When a server problem occurs, these actions should be performed:

§              Ensure that all firmware is current.

§              Check the server health and status LEDs.

§              Use the Survey feature to verify the hardware configuration.

§              Use the IML to look for system errors.

§              Use the diagnostic tests to help validate the hardware.

The HP Insight Diagnostics Offline Edition only runs when the system is not running and the server is not in production. Software information from the server is not available to the diagnostics in the offline mode.

Survey feature

The Insight Diagnostics Survey feature captures system hardware configuration data. Survey collects the current system information each time Insight Diagnostics is loaded.

When troubleshooting is an issue, use Survey to check the firmware revisions and hardware configuration of the server. In general, all firmware in the server should be at the latest revision. Survey can be used to look for devices that have firmware revisions with known issues, which can then be upgraded. The hardware configuration can be checked to ensure that all hardware is configured properly for its intended use.

Survey information can be saved in HTML format and viewed by any standard web browser.

Test feature


The Insight Diagnostics Test feature provides the capability to test the functionality of all the major hardware components in the system. The Test feature allows the user to customize test selections by providing the following modes and types of testing:

§              Quick Test — Provides a predetermined script where a sample of each hardware component is exercised. This test requires no user intervention.

§              Complete Test — Provides a predetermined script where each hardware component is fully tested.

§              Custom Test — Provides the most flexibility in controlling the testing of the system. The Custom Test mode allows the user to select which devices, tests, and tests parameters to run.

§              Interactive Mode — All tests run, some of which require user responses.

§              Unattended Mode — No user action is required. Tests that require user action are not executed.

Log feature

The Log feature consists of three views:

§              Test Log — The Test Log displays all tests that have been executed, the number of times they were each executed, the number of times the test failed, and the amount of time it took to complete each test. The contents of the Test Log can be cleared.

§              Error Log — The Error Log displays the tests that failed during testing. Besides displaying the device and test, this section might also include error details. The description section describes the error that the diagnostic test found. The Recommended Repair section provides corrective actions. The error count is the number of times the test has failed. The contents of the Error Log can be cleared.

§              Integrated Management Log — The diagnostic utility can add notes to, clear, and mark for repair items in the IML (on supported systems). The IML records system events, critical errors, power-on messages, memory errors, and any catastrophic hardware or software errors that typically cause systems to fail. The errors and events might be discovered during POST or by the System Management driver during normal operations. IML records are dated and have severity levels and error counts that can be used to help isolate the problem.